Hosted (cloud) VoIP
- Low upfront cost; a monthly fee per user, every month, forever.
- Good for very small or highly mobile teams.
- Features and integrations are limited to what the provider offers.
On-premise phone system
- A one-off investment plus a modest care plan; no per-user licence fees.
- Full control: queues, IVR menus, recording, multi-site, and a direct connection to your CRM.
- Calls are billed by your carrier at their rates.
Rule of thumb
From around 10 users, owning the system usually costs less within two to three years — and you get features you control. Under 5 users, hosted is often simpler.
We supply both, and we'll tell you honestly which fits. Compare packages → or call 1300 308 646.